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Total Quality Management Practices Research Paper

Total Quality Management Practices Research Paper Total Quality Management Practices Assessment Task Total quality management (TQM) is a management approach to long-term success through customer satisfaction. The approach is dependent on all members of the organisation participating in improving processes, products, services, and the culture in which they work. Select a business enterprise within the Events industry. You are required to research and critique how a system of TQM has been introduced, developed and evaluate its success. Areas of research to consider within your chosen business enterprise: • The strategies used to manage quality within an event • The TQM approach to the management of human resources • The interpretation of quantitative and qualitative data to manage events Support your evaluation with reference to a broad range of theoretical models. Cases studies can be drawn from a range of businesses to enhance your findings. Present your findings in a briefing paper. Suggested structure: Cover page Contents page Introduction to TQM Introduction to the business enterprise Evaluation of the chosen business enterprise’s introduction and development of TQM Conclusions Appendices Bibliography It is important that your report is properly structured. Also, as this is an academic paper, you should draw on contemporary literature to support your report. It must include references and relevant literature (textbooks, journals and websites). Care should be taken when consulting websites as they are not all equally authoritative (for example Wikipedia is not peer-reviewed; therefore is not considered an academic reference website). A minimum of 5 different academic references must be cited, but a well-researched report is likely to cite many more. Criteria • Clear demonstration of rigorous research from recognized authoritative sources. Audience focused. • Demonstration of a clear understanding of the issues. Use of academic models. • Full text referencing and bibliography preferably using the Harvard citation method. • Discuss the strategies used to manage quality within an event • Evaluate how management within staffing will differ in an event • Present findings effectively through a variety of techniques • Evaluate information from a variety of sources • Analytically interpret data in quantitative and qualitative forms to manage the quality of an event. Core Texts: Oakland John S. Total Quality Management and Operational Excellence: text and cases Routledge 4th Ed Key Texts: Bank, J. The Essence of Total Quality Management, Prentice Hall, 2nd Ed. 2004 Basu, R. & Quality Beyond Six Sigma, Elsevier, 2003 Nevan Wright J. Beckford, J. Quality, Routledge, 2002 Deming W.E. Out of the Crisis, Prentice Hall, 2000 Evans J. R. Total Quality Management, South West, 2002 Dean, J. Evans J. R. Quality and Performance Excellence, Cengage Learning, 2010 Goetsch, D. Quality Management for Organisational Excellence, 7th Ed. Pearson, 2011 Hoyle D. Quality Management Essentials, Prentice Hall, 2007 Juran, J. Architect of Quality McGraw-Hill, 2004 “The Life and Contributions of Joseph M. Juran.” Carlson School of Management, University of Minnesota. Available from http timemba.csom.umn.edu/Page1275.aspx. Retrieved on 12/4/07 Liker J. K. The Toyota Way: 14 Management Principles from the World’s Greatest Manufacturer, OUP, 2003 Montgomery, D. Introduction to Statistical Quality Control, John Wiley, 2004 Omacgonu, V. The Principles of TQM, 3rd Ed. CRC Press, 2007 & Ross, Joel Rother M. Toyota Kata: Managing People for Improvement, Adaptiveness and Support Results, 2009 Tanaka T. Toyota: The Global Story, 2008 Walton, Mary The Deming Management Method, Management Books, 2000 Wilkinson, A Managing with Total Quality Management, MacMillian, 2002 Journal List The following Journals are appropriate to the module and will contain further articles which you may find helpful: Bloomberg Fortune Magazine Harvard Business Review International Journal of Project Management International Journal of Quality and Reliability Ma]]>

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